Helpdesk Process


#1

Okay, I’ve been engaging with two users about ‘having to log in twice’. One has shared a screenshot with the error message “your form session has expired”. Still no word on if they have tried clearing cookies and if so what resulted.

So my questions here are: I don’t have an answer for them and suspect that Marijn might understand the error message. How do we handle this? Should I pm Marijn? the mods? Just tell those reporting the issue that it will be looked at? Wait until someone else comes along?

Ideas?


#2

My point of view (as one of the two), this bug falls into the category of “very minor annoyance that doesn’t really impact use of the site.” I have to hit a button twice instead of (gasp) once. I can handle that. :grin:

My advice would be to pass the bug along to someone who can fix it (noting it’s low priority), and tell us “thanks for reporting the issue; we’ll look into it.”


#3

thanks for reporting the issue; we’ll look into it. :grin:

I have no idea what the issue is. At this point we can only pass it along to @Marijn to try to diagnose and fix.


#4

This is a very hard issue to debug because so little people are affected by it. I will look into it, but it has a lower priority than other issues.